FAQ

Frequently asked questions

What is your return policy


For online purchases, Pathe Ravon will accept merchandise in its original condition, accompanied by the original invoice, for a refund of the purchase price. Merchandise must be returned within 30 days of the date of delivery. Merchandise that has been worn, used, altered or damaged will not be accepted. Pathe Ravon reserves the right to refuse return of any merchandise that does not meet the above return requirements. Merchandise returned to Pathe Ravon will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.




Which payment methods do you accept


CREDIT CARDS VISA VISA DEBIT PAYPAL




Care & Repair


Products purchased from Pathe Ravon may be taken or mailed, along with the original sales slip/receipt, to Pathe Ravon for repair. Please enclose a detailed repair request, your contact information, and original sales slip/receipt with your item.We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.




Contact Us


Due to high call volumes, we advise you to email us or leave us a voicemail, to which we will reply as soon as possible.
For any inquiries related to products or online orders please contact us at 613-981-8230 or via email at Patheravon@gmail.com. Please note that we are available Monday-Friday from 7AM-10PM(EST) and Saturday and Sunday 8AM-10PM(EST), excluding holidays. For existing orders, please include your order number and a callback phone number. For product inquiries, please include the style name and size if applicable.




What is your shipping policy


All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday through Friday, excluding holidays. Pathe Ravon cannot be held responsible for unanticipated delivery delays beyond the companies’ control.